Type your old password, and then create and confirm your new password. Select Password from the left navigation pane or select Change password from the Password block. Sign in to the My Account portal with your work or school account, using your existing password. Update a password from the Change password page If you're an administrator trying to find more information about how to test up self-service password reset for your employees or other users, see Self-service password reset. If you see an error while signing in with a personal Microsoft account, you can still sign in by using the domain name for your organization (such as ) or the Tenant ID of your organization from your administrator in one of the following URLs:

If you're a user trying to get into a personal account, such as for Xbox, Hotmail, or, try the suggestions in the When you can't sign in to your Microsoft account article. This article is intended for users trying to update a known password for an existing work or school account.

Microsoft account password change email